6. PRODUCT COMPLAINT (Applies to sales agreements concluded on or after December 25, 2015)

6.1. The basis and scope of the Seller's liability towards the Customer if the sold Product has a physical or legal defect (warranty) are specified by generally applicable laws, in particular the Civil Code.

6.2. The Seller is obliged to deliver a Product without defects to the Customer. Detailed information on the Seller's liability for Product defects and the Customer's rights is specified on the Online Store website in the “Returns and Complaints” tab.

6.3. Complaints may be submitted by the Customer, for example:

6.3.1. in writing to the following address: ul. Kaszubska Droga 13, 80-209 Chwaszczyno;

6.3.2. in electronic form via e-mail to the following address: info@ocean-tech.pl;

6.4. It is recommended that the Customer include the following in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) a request for the Product to be brought into compliance with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person submitting the complaint – this will facilitate and speed up the processing of the complaint by the Seller. The requirements specified in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.

6.5. The Seller shall respond to the Customer's complaint immediately, no later than within 14 calendar days from the date of its submission. Failure by the Seller to respond within the above time limit shall mean that the Seller has accepted the complaint as justified.

6.6. If it is necessary to deliver the Product to the Seller in order for the Seller to respond to the Customer's complaint or to exercise the Customer's rights under the warranty, the Customer will be asked by the Seller to deliver the Product at the Seller's expense to the address: ul. Kaszubska Droga 13, 80-209 Chwaszczyno. However, if, due to the type of defect, the type of Product, or the manner of its installation, delivery of the Product by the Customer would be impossible or excessively difficult, the Customer will be asked to make the Product available to the Seller, after prior agreement on the date, at the place where the Product is located.

6.7. The request to deliver the Product referred to in point 6.6 of the Terms and Conditions does not affect the time limit for the Seller to respond to the Customer's complaint referred to in point 6. 5 of the Terms and Conditions, and does not affect the Customer's right to request that the Seller dismantle the defective Product and reinstall the Product after replacing it with a defect-free one or removing the defect, referred to in Article 561[1] of the Civil Code.